Education - Executing Strategy
We assisted a public research university to asses
the implementation of a new HCM system.
Client Situation
Our client is a public research university based in Melbourne and one of only six dual-sector universities in Australia, providing courses in both higher education and TAFE
In 2021, the university introduced a new Human Capital Management (HCM) and Student Management system with a vision of future operating cost reductions through productivity enhancements
After phase 1 of the new technology implementation, our client sought assistance to develop a Post-Implementation Review of the HCM System
Our Approach
To identify anticipated benefits of the new HCM system, we reviewed the business case, implementation plan, and phase I approach
Next, we interviewed key personnel including university staff, contractors, and consultants involved with the integrator partner
Concurrently, we assessed the business case benefits against Implementation Project Plan’s Phase I deliverables
Together, these insights formed a review of the phase I implementation
This led us to identify lessons learnt that could be applied to Phase II of the Implementation Project Plan
Outcome
We delivered an assessment of the HCM System business case benefits against Phase 1 deliverables
This led to the identification of lessons learnt for consideration prior to Phase 2
We then reviewed the proposed Phase 2 Plan to ensure lessons captured were effectively considered and incorporated